| Question 1. What is the cost of data recovery service? |
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| Retriev Systems views each data recovery case as unique. In Partnership with Seagate and using their vast experience as a leader in digital storage media design and data recovery, the cost of recovery is now make even more affordable. Contact ReTriev Systems and get a firm price quotation immediately. No guessing of cost or given unrealistic price ranges that is typical of other data recovery service providers.
Remember, We have a strict No Data – No Charge policy. There is no recovery fee if your media’s data cannot be recovered; hence the costs involved in attempting the recovery are borne by us.. |
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| Question 2. Can all lost data be retrieved? |
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| There are occasions when damage to the data is permanent and a complete recovery is not possible. However, it is rare that absolutely no data is retrievable. Together with Seagate’s unique recovery equipment and procedures, our expert teams are able to successfully recover lost data, even in extreme conditions. Should we be unsuccessful in recovering the data you need due to severe media damage, you won’t be charged a recovery fee. |
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| Question 3. Can I use disc repair or software recovery utilities? |
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| Before you choose a software utility for recovering lost data, consider the value of your data. Software can successfully recover data in some instances. If you have a Windows-based operating system, we recommend ReTriev System solution.
Never use a repair or recovery utility program unless it allows you to save the repaired or recovered data to alternate storage media.
Most importantly, do not format the drive or change the partitions. Either action can result in permanent loss of your data.
If your drive makes any unusual noises, do not attempt to use any type of utility software. Clicking, buzzing, scraping and other metallic noises may be indicative of mechanical failure. Shut down the computer to avoid further damage to the drive and its data. Send your drive to ReTriev Systems for professional recovery in our Class 100 clean room environments. |
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| Question 4. What is the turnaround time for data recovery? |
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| Retriev Systems offers unique recovery services option to suit your specific needs depending on the urgency of your situation. Our service offering is tailored for both individual consumer and businesses with Standard Service or Express Service.
Turnaround times vary and depend on many factors including:
• Degree of media damage and time required to read entire drive to make a mirror image
• The degree to which the data is fragmented or corrupted;
• Degree of client urgency. Data Recovery can be expedited during business hours. |
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| Question 5. How do I package and send my Harddisk drive in for Data Recovery? |
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| You only need to send us your disk drive for data recovery. For internal drives, remove drive from the computer, ( get expert help, if necessary) and send only the drive to ReTriev Systems. It is extremely important that your hard disk drive be packaged carefully to avoid any additional damage during shipment. Enclose the drive in an ESD (electrostatic discharge) bag. For external drives, ship the drive in its enclosure along with its cables and power supplies.
If possible, ship the drive in its original manufacturer’s packaging, or pack the drive with solid foam padding inside a sturdy corrugated cardboard box. Use of foam packing pellets, bubble wrap or newspaper is not recommended. |
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| Question 6. What are the payment options? |
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| Payment is due in full upon completion of your successful recovery, prior to release of data (whether shipped, picked up or downloaded), unless special arrangements are agreed upon prior to the recovery process. ReTriev Systems accepts bank transfers, VISA, MasterCard and American Express through PayPal. |
